At Clore.shop, we take great pride in the quality of our products and your satisfaction is our top priority. While we are confident that you will love your purchase, we understand that there may be occasions when you need to return an item. Our Refund Policy is designed to ensure a fair and hassle-free process for all our valued customers.
1. Return Eligibility
1.1. Timeframe for Returns
You have 7 days from the date of delivery to request a return. If more than 7 days have passed since you received your order, we unfortunately cannot offer a refund or exchange.
1.2. Condition of Returned Items
To be eligible for a return, the item must be in the same condition that you received it—unused, undamaged, and in its original packaging. We maintain high standards for our products, and we ask that returns are in the same pristine condition in which they were received.
1.3. Non-Refundable Situations
We do not accept returns or offer refunds in the following circumstances:
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Damaged Items Due to Misuse: If the product is damaged after delivery due to misuse, improper handling, or any form of accident, it will not be eligible for a return.
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Change of Mind: We do not offer refunds or exchanges for items returned due to a change of mind after purchase.
2. Return Process
2.1. Initiating a Return
If you wish to return an item, please contact our customer support team within 7 days of receiving your order. You can reach us at ahmadasifmughal5566@gmail.com with your order number and details of the item you wish to return. Our team will promptly assist you with the return process and provide you with the necessary instructions.
2.2. Return Shipping Costs
You will be responsible for covering the shipping costs associated with returning the item. Please note that shipping costs are non-refundable. If your return is approved, the cost of return shipping will be deducted from your refund.
2.3. Shipping Your Return
Once your return request is approved, you will receive instructions on where to send your returned item. Please ensure that the item is securely packaged to prevent any damage during transit. We recommend using a trackable shipping service or purchasing shipping insurance for valuable items.
3. Refunds
3.1. Inspection and Approval
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. This process typically takes a few business days. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider’s policies.
3.2. Partial Refunds
In certain situations, only partial refunds may be granted (if applicable), such as items not in their original condition, damaged, or missing parts for reasons not due to our error.
3.3. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at ahmadasifmughal5566@gmail.com.
4. Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, please contact us at ahmadasifmughal5566@gmail.com with your order details.
5. Quality Assurance
At Clore.shop, we are committed to providing high-quality products that meet or exceed your expectations. Every item is carefully inspected before it is shipped to ensure that it reaches you in perfect condition. Your satisfaction is important to us, and we strive to resolve any issues quickly and fairly.
6. Contact Information
If you have any questions or concerns about our Refund Policy, please don’t hesitate to contact us at ahmadasifmughal5566@gmail.com. We are here to assist you and ensure that your shopping experience with Clore.shop is positive and satisfying.
